Cancellation & Refund Policy – FAVoffers

1. Introduction

At FAVoffers, we strive to provide transparent and high-quality promotional and eCoupon marketing services for businesses and users.

This policy explains cancellation rules, refund eligibility, campaign modifications, and payment-related conditions.

2. Nature of Services

FAVoffers provides digital promotional services including:

• eCoupon campaigns
• Business promotion
• Offer distribution
• Marketing visibility
• Branding support
• Video & creative services
• Targeted campaign distribution

Since these are digital marketing services, refund eligibility may be limited once services are started.

3. Cancellation Policy

Before Campaign Activation

Businesses may request cancellation before campaign launch or offer publishing through official email communication.

After Campaign Activation

Cancellation may not be possible once:

• Offers are published
• eCoupons are generated
• Campaign distribution starts
• Promotional creatives are processed
• Videos are created
• Marketing execution begins

4. Refund Policy

Non-Refundable Services

• Active promotional campaigns
• eCoupon distribution services
• Marketing campaigns
• Video creation services
• Creative design services
• Branding services
• Customized promotional packages

Refund Eligibility

Refunds may only be considered in special situations such as:

• Duplicate payments
• Payment processing errors
• Approved cancellation before campaign launch
• Service non-initiation due to platform issues

All refund requests are subject to internal review and approval by FAVoffers.

5. Refund Processing Timeline

• Approved refunds may take 7–15 business days
• Refunds will be processed through the original payment method where possible
• Bank or payment gateway delays are not controlled by FAVoffers

6. Package Upgrades & Modifications

Businesses may request:

• Package upgrades
• Campaign modifications
• Additional eCoupons
• Audience targeting changes
• Additional promotional services

Additional charges may apply based on requested modifications.

7. No Guarantee of Results

FAVoffers provides promotional visibility and marketing support but does not guarantee:

• Sales numbers
• Revenue growth
• Customer conversions
• Bookings or walk-ins
• Business profits

Results may vary depending on market conditions, offer quality, pricing, and customer demand.

8. User & Business Responsibility

Businesses are responsible for:

• Providing accurate offer details
• Maintaining service quality
• Managing customer interactions professionally
• Responding to enquiries promptly

9. Failed or Incomplete Payments

If payment is incomplete, declined, reversed, or flagged as suspicious, FAVoffers may:

• Suspend services
• Delay campaign activation
• Cancel promotional execution

10. Fraudulent Activities

Refunds or cancellations will not be accepted for:

• Fraudulent transactions
• Fake claims
• Coupon misuse
• Violation of platform policies

11. Communication & Support

All cancellation or refund requests should include:

• Business name
• Registered contact details
• Transaction reference
• Reason for request

12. Policy Updates

FAVoffers may update this policy at any time. Continued use of services means acceptance of updated terms.

13. Contact Information

Final Statement

FAVoffers is committed to maintaining fair, transparent, and professional business practices while delivering high-quality promotional and marketing services.

We appreciate your trust and cooperation.